All orders are processed within 1-3 business days. Once shipped, you will receive a confirmation email with tracking details.

Standard Shipping: 5-7 business days

Shipping times may vary based on location and carrier delays.

Currently, we only ship within the United States. We are working on expanding our international shipping options—stay tuned!

We process orders quickly, so if you need to make changes or cancel your order, please contact care@velenci.com or call us at 646-450-0534 within 24 hours of placing your order.

We want you to love your Velenci frames. If you’re not completely satisfied, we accept returns under the following conditions:

: Return within 14 days of delivery for a full refund

: Return within 30 days of delivery for a full refund

Frames must be unused, in original condition, and with all packaging.

Login with your email used for your order on our website or feel free to email care@velenci.com with your order number and reason for return

Progressive Lenses – Multifocal lenses that provide a seamless transition between distance, intermediate, and near vision—no visible line like bifocals

Blue Light Filtering – reduces screen strain

Polarized Sunglasses – glare reduction for sunny days

Photochromic (Light-Adaptive) – lenses that darken in sunlight

Custom Tints – Personalize your sunglasses with custom lens tints, available in a range of colors for a unique, stylish look

Yes! Simply upload your prescription at checkout or we will email you after your order! If you need help, we’re happy to assist.

You can contact us through our contact page! We will be happy to assist you.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Always store your glasses in the provided case

Use a microfiber cloth to clean lenses—avoid paper towels or clothing

Keep frames away from extreme heat to maintain their shape

Yes! You can add a prescription to any of our sunglasses. Simply select your lens preferences at checkout.

We’d love to hear from you! Reach out to us at care@velenci.com or call us at 646-450-0534, and our team will get back to you as soon as possible.

Yes! Shipping is included on all orders, so you can enjoy premium eyewear without extra costs.